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Terms and Conditions
Bufflers website Terms & Conditions
1.1 – At the time of booking, a deposit must be taken. This is stated in the customers’ quotation email.
1.2 – Once the deposit has been taken, remaining balance must be paid in full up to 2 days before event date. If this is not possible, a customer may pay the remaining balance to their butler(s) at the event. Thirty-day invoice can be requested as a payment option.
1.3 – A booking will not be confirmed if a deposit has not been taken from the customer.
1.4 - upon us confirming your event, we will then request a confirmation of the event's details which must be sent over ASAP to confirm them and the event on your behalf (3 days). Any details that have changed from your original booking form may conflict in the confirmation of the event and/or have a modified cost.
2. Booking Amendment
2.1 – A booking can be amended up to 7 days before it takes place. Customers must inform us of new location, date, time or other detail.
2.2 – If an event is to be amended, we may require to change our choice of butler for the event. If this occurs, there may be an added charge of £20.
2.3 - Once amendment has been completed, the customer will get confirmation via email.
2.4 - Do note, most of our acts are mobile so although we absolutely try our hardest to arrive on time, there may be the occasional event where a short window of leniancy is allocated.
2.5 - If we have to re-arrange times etc and it is mutually agreed upon ahead of the event, that is not a ground for an attempted pursuit of a refund.
3. Service standards
3.1 – Customer will receive a full refund if butler fails to attend the customer’s booking without exception
3.2 – In the unlikely event an act is late attending the event, the butler will make up the time they are hired for unless requested to do otherwise at the start of service. The customer may request a partial refund if the time is agreed to not be made up at the start of the event. Do note, our service is mobile so sometimes it will occur that a traffic accident, roadworks and many other factors may play there part so although we do try to always be as efficient as possible, there is always a chance of the unkown.
3.3 – Respect for butlers is paramount. The following activities are prohibited:
3.3.1 – encouraging butlers to act in a sexually orientated way
3.3.2 – encouraging butlers to act in a way which makes them feel uncomfortable or uneasy
3.3.3 – encouraging butlers to act in a way which may endanger life to either butler(s) or other people
3.3.4 – encouraging butler to lift apron
3.3.5 – encouraging anyone to touch butler in intimate areas
3.3.6 – encouraging butler to consume any alcohol or drug substance
3.4 – all butlers reserve the right to cancel an event, leave at any time or not attend an event if he believes any activity to be questionable. This includes any abusive language and inappropriate behaviour.
3.5 Bufflers reserves the right to contact the Police if a butler or customer informs us of any activity which may be deemed as illegal.
3.6 You must always ask permission before taking images and/or videos of our acts, informing the act and ourselves ahead of any sharing on social media platforms. It is illegal and strictly prohibited to take any images, videos or any other media recordings during any nude service provided and will be met with the befitting punishment.
3.7 Please ensure to have a clean and safe environment for the act(s) hired to get changed, it must be enclosed and out of the public eye.
3.8 Do note, we do provide alternative acts upon request and some services such as nude cleaners, life models, Bufflers butlers and so forth are not borderline for "buff" employees, some can be more experienced amongst other traits and are selected upon their skill in the trade so should you wish for a "buffer" cleaner, model, butler... do advise as to such to ensure that you receive exactly what you desire for your special event.
3.9 Any valuable items must be removed from the space provided for our acts and services to work in. If something is left in position and is damaged, we take no responsibility as it simply shouldn't be there and it isn't to be left for us to determine during the event.
3.9.1 Any chairs, tables and other pieces of furniture can be offered for use to our acts though we do not cover the costs of anything such as that being damaged during a showing, the furniture offered should be of a set structural soundness, ensuring nothing is broken and the maintained safety of all involved.
4.1 – A customer may cancel an event up to 7 days before the event takes place. If a deposit has been paid, customer will receive a full refund minus our booking fee.
4.2 – A customer may receive a full refund if entire balance paid in full and the event is cancelled up to 7 days before the event, minus our booking fee.
4.3 – If you cancel within 7 days of the event, we will still offer a refund though minus a booking fee and a calendar slot fee (for the act).
4.4 – A customer may not be eligible for a refund if their event is cancelled less than 7 days before event starts & have chosen 30 day invoicing.
4.5 – Please note that booking fees will still apply for the work priorly undertaken in every case, our team work very hard.
5.1 – We do offer a refund system but please take into account percent for booking fee's is to be expected.
5.2 – Once a refund has been verified & accepted, it will be issued to the customer using the payment details provided.
5.3 – A refund may take 2-5 working days to process before being returned to the customer.
5.4 - If you have an issue with the service, you should withdraw participation and call us immediately. If you have the event and pursue any form of refund, that sha'll indeed be reflected in any calculations.
5.5 - You have up to 5 working days to issue a compliant for it to be valid in regards to seeking a refund.
6.1 – Bufflers reserves the right to use photographs for social media or advertising/marketing reasons unless stated otherwise.
6.2 - Do note, it is illegal to film or photograph strip shows and/or nudity.
6.3 – Customers are free to distribute photographs through any method including Social Media, instant messaging applications or any other way with consent from Bufflers.
7. Personal or sensitive information
7.1 – Bufflers will never distribute customers’ information including email address or contact details to any third party.
7.2 – Bufflers Entertainment is governed under the Data Protection Act 1988 to ensure that any data held is kept securely, used fairly and for no more than is required.
7.3 – A customer is free to request access to all data held against them at any time under the Freedom of Information Act.